The trains are somewhat a nightmare in the UK at the moment. And this can sometimes make navigating them a little tricky as a wheelchair user.
In the UK you are meant to book assistance in advance and then it gets approved and should be provided.
However assistance relies on trains being on time, sufficient staff and the staff being able to find your booking (Yes they often struggle to do this)
So, it’s fair to say sometimes it can be a tricky affair and lead to a bit of improvisation and trust that you’ll figure it out somehow.
I have not been met with a ramp before and had other passengers help me on and off a train. I’m ambulatory but I don’t have the balance to be able to lift my chair onto the train and myself. Especially when there’s a big step and/or gap!
Or more recently I had to flag down a staff member when they were doing a crew change at my stop so I didn’t end up in Edinburgh. As beautiful as Edinburgh is, I did in fact need to be home that evening because of a medical appointment the next day.
I also often travel routes that require a trip between main London train stations using the underground. It is fair to say that the reality is it takes longer if you are unable to use the stairs and/or escalators. I used to hurt myself by taking the stairs for this reason!
The number of lifts and size of lifts at key stations is not sufficient for demand a lot of the time. Between people with buggies, suitcases, wheelchair users and other mobility aid users along with people who pay have invisible disabilities there is simply not space for demand.
This can lead to the given connection time not really being enough, depending on delays and how busy it is.
As a young person I also often find I am the youngest in passenger assistance areas which feels very weird at times to be the youngest by multiple decades in a space.
Needing passenger assistance also leaves little room for a spontaneous trip! Whilst that isn’t really my thing, I know if I lived with my family having to book 12 hours in advance if I just wanted to get the train to the gym would grind my gears.
Nevertheless, I still find using the trains as a wheelchair user (especially in big stations or for long journeys with changes) easier than walking. Walking is excruciating for my lower body and can massively intensify the pressure in the back of my head and vestibular issues. Using crutches may mitigate some lower body pain but they can put too much strain on my shoulders and certainly more than my wheelchair does!
This is something that able-bodied people often struggle to understand. Yes the wheelchair has it’s inconveniences and it’s stresses. But for me, they are worth it for the pain reduction and ease of movement I get as a result. I’m not dreading walking down long platforms, partially dislocating shoulders by carrying a heavy rucksack on my back (it only needs a waterbottle to do that). It’s better than not having to deal with the lack of seating at busy stations because I come with a seat. Or worrying about not being able to find a seat on the train.
Whilst traveling isn’t necessarily a smooth experience with a wheelchair, it’s a significantly more comfortable one.